Government cracks down on violence against retail workers

  • Penalties for assaults against retail workers increased under new laws
  • Maximum penalty of seven years’ imprisonment, or three years and a fine of $36,000 if dealt with summarily

Tough new laws targeting violent offenders who assault retail workers have passed through State Parliament.

Individuals who assault retail workers in the course of their duties will now face up to seven years in prison, or three years and a fine of $36,000. This is up from the previous penalties of 18 months’ imprisonment and a fine of $18,000.

The Cook Government’s reforms create a new provision in the Criminal Code that carries more severe penalties than general assault provisions for those who assault retail workers in the course of their duties. This includes the throwing of an object at a retail worker.

The higher penalties send a strong message to the community that this behaviour towards retail workers – who are simply doing their job – is unacceptable.

The COVID-19 pandemic saw increased instances of assaults on retail workers, and there is growing evidence that violence against retail workers continues at unacceptable levels.

A 2023 national survey by the Shop, Distributive and Allied Employees’ Association (SDA) of its members, which attracted 4,600 responses, revealed 87 per cent said they had experienced abuse from customers in the past year.

The reports of physical violence increased by a staggering 56 per cent when compared with the results of a 2021 survey.

As stated by Attorney General John Quigley:

“The Cook Labor Government will not stand for cowardly acts of violence against retail workers.

“Retail staff play a critical role in our economy and in our communities. This was highlighted for the community during the pandemic.

“Under no circumstances should workers be exposed to threats of violence in the workplace. None of us would tolerate it.

“These reforms will ensure that not only does our justice system protect retail workers, but also community standards are met with appropriate penalties for these types of crimes.”

As stated by Police Minister Paul Papalia:

“Retail employees should not have to work in fear of being assaulted which is why our Government has taken a firm stance to ensure criminals who carry out these gutless attacks are held to account.

“The WA Police Force does an incredible job at catching these violent offenders and now those convicted will face significantly tougher penalties as a result.”

/Public Release. View in full here.