Qantas continues to improve its punctuality with the latest government data showing more than 80 per cent of its flights departed on time in May, its best result in 17 months and returning to levels that are close to long term averages.
80.6 per cent of Qantas flights (Qantas and QantasLink combined) departed on time in May, up from 79.9 per cent in April and 78.2 per cent in March.
Qantas’ cancellation rate was 2.6 per cent compared to 2.3 per cent in April.
Qantas’ new domestic group boarding process continues to be rolled out across the country and is now in place in Brisbane, Perth and Melbourne. Customers have welcomed the more efficient and streamlined approach, with the new process to be introduced at Sydney Airport on Tuesday.
Jetstar’s cancellation rate was the lowest of the major airlines at 1.1 per cent – its best result in almost three and a half years.
The low-cost carrier also maintained its run of improved punctuality with 79.1 per cent of flights arriving on time.
Comments from Qantas Group Chief Customer & Digital Officer Catriona Larritt:
“We’ve been working hard to ensure our customers get to their destinations as quickly as possible and we are now closing in on the levels we had before the pandemic.
“Our new group boarding process has been well received by travellers at Brisbane, Melbourne and Perth airports and this week it’s being rolled out in Sydney.”
